CONTACT US

Got a question about our sizing, how you make a return or anything else? We’d love to hear from you. Just fill in the Contact us form below and send us your inquiry. We’ll respond to your message as soon as possible.

FAQ

Got a question about our sizing, how you make a return or anything else? We’d love to hear from you. Just fill in the Contact us form below and send us your inquiry. We’ll respond to your message as soon as possible.

How do I place an order?

Choose your size (US / EU / UK/ JP) and colorway, add to cart, then check out with our secure payment gateway. 

Can I edit or cancel my order?

Yes—click “Manage Order” in your confirmation email.

Do you offer half sizes?

Full sizes from EU 35 – 48. If you’re between sizes, go up half a size.

Can I buy gift cards or place a team order?

Got a question about our sizing, how you make a return or anything else? We’d love to hear from you.

Return window?

Return or exchange any undamaged pair within 30 days of delivery. The shoes need to be returned with original packaging and in unworn condition. 

How do I start a return / exchange?

Log in → Orders → “Return / Exchange,” print the prepaid label, drop it at any listed courier.

What if the fit feels off?

We’ll swap for another size for free. If it still doesn’t work, you’ll receive a full refund.

Refund timing?

Refunds post within 5 business days after we receive your return.

Recycle worn-out pairs?

Yes—send them back anytime and get 10 % credit toward your next order. We grind the mono-material and remake it into other industrial products like running track.

RETAILER PARTNER FORM

Who We Are:

FITASY is a 3D-printed footwear brand built around sustainability, comfort, and precision fit.

What Retailers Get:

  • Ultra-light 3D-printed sneakers
  • EU size range 35–48
  • Flexible wholesale or our NOOS consignment system
  • Automated reorder triggers
  • Priority restock and support
  • Operations and Retail team that responds fast

How It Works:

  • Choose wholesale or our NOOS consignment program
  • We set an initial size run based on your store profile
  • Low-stock alerts auto-trigger replenishment
  • You stay stocked on core sellers without lifting a finger